Frequently Asked Questions

Everything you need to know about shopping with The CGB Gift Shop

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that personalized or custom-made gifts are non-refundable unless they arrive damaged.

Can I include a personalized gift message with my order?

Absolutely! During the checkout process, you will see a 'Gift Message' field where you can provide a custom note that we will print and include in the package at no extra cost.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer bulk discounts for corporate gifting?

Yes, we offer special pricing for large orders and corporate events. Please contact our support team via the 'Contact Us' page with your requirements for a custom quote.